Best Buy Mobile Return Policy -
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window.
The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026)
Unlike other items that offer 60-day returns for My Best Buy Plus/Total members, all customers are limited to 14 days for activatable devices.
Activatable devices still hold the strict 14-day return window, regardless of holiday purchase dates. 4. Returns & Carrier Contracts
Pre-owned and Geek Squad Certified Refurbished phones fall under the same . If you'd like to know more, I can help you with: How to avoid the restocking fee The process for returning a phone by mail How to check if your item is "Final Sale" What part of the policy Best Buy Return & Exchange Policy
If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.
Best Buy charges a $45 restocking fee for the return of opened cell phones, cellular tablets, and cellular wearables.
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window.
The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026)
Unlike other items that offer 60-day returns for My Best Buy Plus/Total members, all customers are limited to 14 days for activatable devices.
Activatable devices still hold the strict 14-day return window, regardless of holiday purchase dates. 4. Returns & Carrier Contracts
Pre-owned and Geek Squad Certified Refurbished phones fall under the same . If you'd like to know more, I can help you with: How to avoid the restocking fee The process for returning a phone by mail How to check if your item is "Final Sale" What part of the policy Best Buy Return & Exchange Policy
If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.
Best Buy charges a $45 restocking fee for the return of opened cell phones, cellular tablets, and cellular wearables.
