: Agents don't have to ask "What were you doing?" because they saw it.
In the context of "buying" or implementing efficient customer service, the most impactful feature you can create is . buy efficient customer service
Instead of waiting for a customer to ask a question, this feature uses real-time data to predict their problem and solve it before they even reach out. 🚀 Feature: "The Proactive Shadow" : Agents don't have to ask "What were you doing
: Launches a tiny, non-intrusive tooltip or a 10-second video clip addressing that exact step. " rapid scrolling
: Prevents customers from abandoning their cart due to technical confusion. 🛠️ Implementation Steps 1. Data Mapping
: Detects "rage clicking," rapid scrolling, or lingering on a payment page.
: Deflects easy questions before they become support tickets.