Depending on who you are texting—a seller on a marketplace or a customer support agent—here are a few ways to word your request.
"Hi Virgin Media Support, my old NTL-branded remote has finally stopped working. I'm still using the legacy box and need a compatible replacement. Could you let me know how I can order a new one or if there's a modern universal remote you recommend? My account number is [Your Account Number]." Quick Tips for Buying
Option 1: Inquiry to a Private Seller (eBay, Facebook Marketplace) "Hi there! I’m interested in the NTL remote control Go to product viewer dialog for this item. buy ntl remote control
NTL had several boxes (Samsung, Pace). Make sure the remote looks exactly like your old one to ensure the infrared codes match.
If you have a modern Virgin box, you can download the Virgin Media Remote app on your phone to use as a virtual remote while you wait for a physical one to arrive. Depending on who you are texting—a seller on
If you are looking to get a new one from the provider, it is worth noting that NTL merged into Virgin Media years ago. You can reach out to Virgin Media Support for a modern replacement like the or remote.
You can often find "Universal Replacement" remotes on Amazon that are pre-programmed for NTL/Virgin Media boxes. Could you let me know how I can
you have listed. Is it still available? Also, could you confirm if it’s the original silver/blue style and if all the buttons are still responsive? Thanks!" Option 2: Requesting a Replacement from Virgin Media