Choose the service related to "Soundbox" or "Merchant Account."
Based on official support and common user guides, follow these steps to stop the service: : Open the Paytm for Business app. Go to My Orders or Manage Devices . Select your Soundbox and choose the Return/Replace option.
Use the chatbot to specifically ask to . A support executive will typically follow up to arrange a pickup. Contact Support Directly : Choose the service related to "Soundbox" or "Merchant
: Ensure all pending rental payments are cleared before deactivating, as this may hinder the closing process.
State the reason for return (e.g., "Device not required" or "Monthly rental too high"). : Use the chatbot to specifically ask to
: After the request is accepted, a delivery agent will visit your business location to pick up the physical device. The service is only fully deactivated once the device is returned. I want to deactivate my account: Paytm for Business Support
: Call the Paytm Merchant Helpdesk at 0120-4440440 to request deactivation. State the reason for return (e
: Ensure you place the request before the next billing cycle to avoid further deductions. Some users report that tagging Paytm on X (formerly Twitter) can speed up the pickup process if there are delays.