Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order.
Pack your items securely and drop them off at the designated carrier. Key Return Policies forever 21 buy online return in store
To return an online order, you must use the official Forever 21 Returns Center : Direct exchanges are not offered
Enter your order number and email address in the portal. forever 21 buy online return in store