The client buys information or a service the consultant provides (e.g., "Tell us how to fix our software").
The client asks the consultant to diagnose the "sick" organization and prescribe a cure. Process Consultation Revisited: Building the He...
This is the baseline for every interaction. The client buys information or a service the
Pay attention to how the client reacts to you. Process Consultation Revisited: Building the He...
If you're stuck, be honest with the client and figure it out together. Key Takeaway
Schein defines process consultation (PC) as a philosophy of "helping" that focuses on the within an organization—communication, leadership, and group dynamics. The goal is to establish a relationship where the client feels empowered to diagnose and solve their own problems. The Three Models of Help
To clarify where PC fits, Schein distinguishes between three common consulting roles: