If you are trying to switch from a competitor over to T-Mobile, follow these steps to get your payoff:

Port your number to a qualifying T-Mobile plan.

T-Mobile will send you a digital virtual prepaid Mastercard generally within 15 days of a successful submission. Program Feature Max Lines Reimbursed Up to 4 voice lines per account Max Payout Per Line Up to $800 for device payments or early termination fees Payment Method Virtual prepaid Mastercard (expires in 6 months)

Are you currently or are you looking to switch to them ? Switch Carriers, We'll Pay ETF & Phone Balance - T-Mobile