Tagged 🆓

: Offers a Topics report with "Trending Topics" and "Detailed View" sections.

: Use data on recurring issues (e.g., a "Defective Product" tag) to provide actionable feedback to product or QA teams. Tagged

: Monitor metrics like reply time per tag to see which issues take your team the longest to solve. : Offers a Topics report with "Trending Topics"

A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report A (or Tagged report) is a data visualization

: Provides a Tags report to monitor conversation types and training needs.

: View the most frequent topics over a selected date range to see what is currently "trending" in your data.

: Includes a Tags report within its Rank Tracker to analyze groups of keywords as a single "topic cluster".